FAQ

GETTING STARTED

• How do I access textbook solutions?
• What is my username?
• How do I change my password?
• Why can’t I apply my access code?

NAVIGATION

• What devices can I use to access textbook solutions on this portal?
• How can I access my shortlisted solutions?
• How do I navigate the site?
• How do I search textbook solutions?

EXPERT Q&A

• What is Bartleby Q&A?
• How many Q&A questions can I ask and when do they reset?
• Can I use Q&A for Bartleby Customer Support?
• How do I attach an image to my question?
• How can I ensure my questions get answered as quickly as possible?
• I see there are “Beta” subjects in Q&A – what does this mean?

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TUTORING

• What is bartleby tutor?
• What subjects does bartleby tutor support?
• My bartleby tutor session was interrupted, what should I do?
• How do I schedule a tutoring lesson?
• When will my tutoring minutes expire?

MANAGE MY SUBSCRIPTION

• Why can’t I apply my access code?
• I received a separate $1 (or $0) charge on my card after I purchased a Bartleby subscription. What is this charge?
• How do I cancel my subscription?
• Can I still access the site after I cancel my subscription?
• How do I pay for my subscription?
• How do I purchase the subscription for Bartleby textbook solutions?

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TROUBLESHOOTING & HELP

• How can I file a counter notice for content that was removed from bartleby.com?
• Why has my content been removed from bartleby.com?
• Why has my question been removed from bartleby.com?
• I lost my password, now what?
• What do I do if I’ve been “Locked Out” of My Account?
• I can't see the solution in a <browser/device>