FAQ

GETTING STARTED

• How do I change my password?
• What is my username?
• How do I access textbook solutions?

BILLING

• I received a separate $1 (or $0) charge on my card after I purchased a Bartleby subscription. What is this charge?
• How do I cancel my subscription?
• Can I still access the site after I cancel my subscription?
• How do I cancel my subscription after a recurring charge?
• How do I cancel my subscription after my card is charged?
• How do I pay for my subscription?

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NAVIGATION

• What devices can I use to access textbook solutions on this portal?
• How can I access my shortlisted solutions?
• How do I navigate the site?
• How do I search textbook solutions?

TROUBLESHOOTING & HELP

• I lost my password, now what?
• What do I do if I’ve been “Locked Out” of My Account?
• I can't see the solution in a <browser/device>